Why Choose Grade for your IT Support ? ©  2002 - 2011 Grade Computer Solutions Grade Support resolves the fault before you see the problem Customer Satisfaction- always uppermost in our thoughts.  All the employees of Grade Computer Solutions have Customer Satisfaction uppermost in their thoughts at all times. We often go the extra mile from providing the best quotation to delivering the tailored solution that suits your company’s needs. READ WHAT OUR CLIENTS SAY Company investment in systems and training.  Grade Computer Solutions have invested heavily in Computerised call logging and tracking systems It allows all of Grade’s staff to access the database from any internet connection around the Globe. It combines our Support, Sales and Purchasing into one database allowing very fast and accurate information when required. All our customer communications are entered onto our system so all staff are up to date with the latest customer developments. The latest development of this system allows us to access all this information via our company iPhones. Guaranteed response times.   If you purchase one of support contracts then we promise to meet our agreed response time or we will pay you. Should GRADE COMPUTER SOLUTIONS not fulfill their obligations to respond within eight (8) working hours as specified in Schedule A, GRADE COMPUTER SOLUTIONS will, at the written request of the User, credit the User with the sum of   £10.00 per hour for the number of hours the response time is in excess of eight hours. Proactive Server & Workstation Monitoring.  Grade are very proud of our range of Proactive Monitoring options. From our entry level Daily Server Safety Check to our 24/7 Real Time Server Check we are so confident that these services are excellent value for money and when you have used these cannot be without them, We are offering them on a FREE 30 DAY TRIAL. Yes a free 30 Day Trial. We in install these proactive services on your servers for FREE and if you can honestly say after 30 Days that they have not been of benefit to your company we will remove the systems and you incur no costs. Telephones answered by Technical Support Engineers.  Grade think it is important to deal with your IT issue as fast as possible. That’s why the Grade Support Desk telephone line is always answered by a trained engineer. This enables us to deal with your issue instantly. We will often take remote control of your Desktop or Server while your still on the telephone. Lots of our competitors have call logging operators who log your call leaving you have to wait for an engineer to respond to your issue. Grade has the ability to provide a complete solution.  Grade are happy to look after specific parts of your IT environment, and you can chose which of our services to use. One of Grade strengths is the ability to provide a complete solution. We are one of the few IT Companies that can take a client from no IT to a fully commissioned installation. Consultation - Design - Quotation - Procurement - Installation - Configuration - Training - Support Grade covers all aspects of your IT.  Grade have a track record of delivering all you require for your IT solution. Domain Names - Web Sites - Email Solutions - Network Infrastructure - Servers - Workstations - Laptops - Peripherals Years of IT Support Experience.  Staff at Grade have a wealth of experience on IT Hardware and Software. Our three senior technical support engineers have each over 25 years experience in the IT support industry. We recognise that IT changes very rapidly so the customer relationship and general life experience become invaluable. Recognised Accreditations & Qualifications.  Grade recognise the importance of accreditations & qualifications. All our staff regularly attend training and update meetings from the leading Hardware and Software suppliers. Independent UK Based.  Grade are an independent UK Company based in Derby. All our support staff are based in the UK. We DO NOT outsource any of our direct customer support overseas. As an independent supplier we are able to supply you with the best solution from the best supplier available.