Following a telephone conversation with one of our qualified Support Engineers you will be advised of which of two available methods of remote support to select.      Remote Support Login Our qualified support engineers can quickly take control of your workstation, they will be able to view, diagnose and resolve your issues. ©  2002 - 2011 Grade Computer Solutions Grade Support resolves the fault before you see the problem 1. Please enter the 9 digit Session ID provided by our Support Engineer on the left. 2. Enter your Name 3. Click on “Join Session” and then follow the instructions on the following screen. You are seconds away from Grade accessing your Computer.  Option 1  Option 2 Click to launch Remote Support Agent