Grade IT Support
On-site Support Option
Our qualified support team will attend your site as
required and will respond within the response
time specified.
This option guarantees you an engineer on-site within
4 Working Hours of a reported support call.
This is a fixed price contract with no hidden extras.
This option guarantees you an engineer on-site within
8 Working Hours of a reported support call.
This is a fixed price contract with no hidden extras.
This option does not guarantee a response time
and is charged on a time & materials basis.
Invest in a Grade annual maintenance service agreement, and in return you are rewarded with
the very best support and expertise for your hardware, software and operating system.
An experienced support specialist will be allocated to your account, who will be responsible for
the day to day support of your systems and equipment. We encourage you to think of them as a
member of your own support team.
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Grade Support resolves the fault before you see the problem
